Privacy Policy
Inland Front Desk LLC ("Inland Front Desk," "we," "us") provides AI phone answering, text messaging and booking services to local businesses. This policy explains what we collect through our website, our own phone and text lines, and our demo line, and how we use it.
1. Two roles we play
For our own business, we decide how information about our prospects, clients and website visitors is used; this policy covers that. When we answer calls or send texts for a client business, we process that information only on the client's instructions, as their service provider. The client's own privacy policy governs how they use their customers' information.
2. What we collect
- Contact details you give us: name, business name, phone, email, and anything you write in a form or message.
- Calls: calls to our lines and our demo line are recorded and transcribed, and every caller is told so at the start of the call. We keep the phone number, time, duration, recording, transcript, and an AI-generated summary.
- Texts: messages you send us or receive from us, and your opt-in or opt-out status.
- Website data: standard technical information such as IP address, browser type and pages visited, collected only in our website host's server logs. Our website loads no third-party scripts, fonts or trackers, and uses no advertising or analytics cookies.
- Form submissions: what you enter in our website form is sent to Formspree, which processes it for us and forwards it to our email.
- We don't knowingly collect information from children under 13.
3. How we use it
To answer and route calls, book appointments, reply to inquiries, provide and improve our services, review call quality, send texts you've agreed to, bill clients, keep records, prevent fraud and abuse, and meet legal obligations.
4. Automated (AI) processing
Calls are answered by an AI assistant that identifies itself as an AI. It uses speech recognition and language models from our vendors to understand callers and produce summaries.
5. Text messaging and mobile information
We do not sell, rent or share mobile phone numbers or text-messaging opt-in data or consent with third parties or affiliates for their marketing or promotional purposes. Text-messaging originator opt-in data and consent are not shared with any third party, except the service providers that deliver our messages (for example, our messaging platform and carriers). See our SMS Terms.
6. Who we share information with
- Service providers that run our services: our CRM, phone and texting platform (HighLevel/LeadConnector and its carrier partners), voice and AI providers, email (Google Workspace), payments (Stripe), Formspree (processes website form submissions only), and our website host.
- The client business whose line you called, for calls answered on its behalf.
- Legal and safety: when required by law or to protect someone's safety.
- Business transfer: if the company is sold or merged.
We do not sell personal information and do not share it for cross-context behavioral advertising.
7. How long we keep it
Call recordings and transcripts: 90 days, unless a client contract sets a different period. Client account records: for the life of the account and as long afterward as needed for tax and legal records. Opt-out records: kept so we can honor them.
8. Security
We use access controls, unique accounts, two-factor authentication where available, and vendor security features. No system is perfectly secure.
9. Your choices and rights
- Reply STOP to any text to stop texts.
- Ask us to access, correct or delete your information by emailing hello@inlandfrontdesk.com or calling (909) 345-5097. We'll verify the request and respond within 45 days. For calls answered for a client business, we'll forward your request to that business and help it respond.
- California residents may have additional rights under California law.
10. Changes
We'll post updates here with a new "last updated" date.
11. Contact
Inland Front Desk LLC, 12403 Central Ave #711, Chino, CA 91710 · hello@inlandfrontdesk.com · (909) 345-5097